Shipping & Returns
Shipping
Where we ship: We ship to all 50 U.S. states, with a physical address (no P.O Boxes).
Shipping costs:
- Orders of $99 or more: Free standard shipping within the contiguous U.S.
- Orders under $99: Discounted shipping at our actual carrier cost, with no markup. The exact rate is shown at checkout before you pay.
Processing time: Orders placed by [cutoff time, e.g., 2:00 PM Central] on a business day ship the same day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. Items that are back-ordered or made to order we will reach out to you with estimated delivery window. However our stock is updated in real time, so if it shows available, we will have it.
Delivery time: Transit times depend on the carrier and service you choose at checkout, and the estimate appears on the shipping quotes page.
| Service | Carrier | Estimated transit |
|---|---|---|
| Standard | [UPS Ground / USPS / etc.] | [7-10 business days] |
| Expedited | 2nd Day air or Expedited | [2-5 business days] |
| Overnight | UPS 1 Day Over Night | [1 business day] |
Tracking: You'll receive a confirmation email with a tracking number within [24 hours] of shipment.
Damaged or lost packages: If your order arrives damaged, inspect it before accepting delivery and email customerservice@artturbos.com within [48 hours / 5 days] with your order number and photos of the box and the product. For packages that show as delivered but never arrive, contact us within [7 days] of the delivery date.
Returns
Return window: You can return any new, unopened item in its original packaging within 60 days of the delivery date for a full refund of the item price.
What we can't accept: Items that have been opened, installed, or used and maintain original packaging material.
- All returns (ordered the wrong part, changed your mind, etc.): We cover return shipping charges. When refunded, the original shipping charge will not be refunded, unless it is something of our doing (wrong item shipped, incorrect fitment data or damaged item.)
How to start a return:
- Email customerservice@artturbos.com or call 720-892-9546 ([hours, Mon–Fri, 8:30 AM–5:30 PM CT]), or use the Contact Us form.
- Include your order number, the item(s) you're returning, and the reason.
- We'll reply within [1 business day] with a return authorization and shipping instructions.
- Pack the item securely in its original packaging, include your order number, and ship it using a trackable service. Please keep your tracking number.
Returns sent without prior authorization may be delayed or refused.
Refund timeline: Once we receive and inspect your return, we process your refund within 3–5 business days and send it to your original payment method. Your bank may take another 5–10 business days to post it. From the day you ship the package, expect your refund in roughly 3 to 5 weeks at most, though it's often much faster.
Core Returns
If your order included a core charge, you'll get that charge refunded when we receive an acceptable core.
- Deadline: Return your core within 60 days of the invoice/ship date on your order.
- Extensions: Need more time? Contact us before day 60 and we can extend the deadline by up to [30 days]. Requests after the deadline may not be approved.
- Acceptable cores: The core must be [the same part number or an equivalent unit, complete and rebuildable, with no cracked housings, no missing components, and not disassembled]. Cores that don't meet these conditions may receive a reduced credit or none.
- Core credit: Your credit will be [the full core charge amount shown on your invoice], issued to your original payment method within [3–5 business days] of inspection.
- How to ship: [Use the prepaid label we included / ship at your cost, packed in the replacement part's box with your order number inside.]
- Unreturned cores: If we don't receive a core by the deadline, the core charge isn't refunded.
Contact
ART Turbos
626 N Main St, Cottage Grove, WI 53527
Phone: 720-892-9546
Email: customerservice@artturbos.com